Multiple Choice
The enhanced role of human service providers in a customer service experience enables service providers to ________.
A) allow for new products to be promoted
B) stimulate the formation of the same experience for all people
C) offer considerable customization in delivering a service
D) create profit pockets by encouraging the ordering of more expensive options
E) help customers experience a service before utilization
Correct Answer:
Verified
Correct Answer:
Verified
Q18: In a service blueprint, "moments of truth"
Q19: Fluctuating demand is related to _ of
Q20: Particularly in a teamwork environment, such as
Q21: Perishability of a service means that _.<br>A)
Q22: Exceeding customer expectations is often referred to
Q24: In the Gap Model of Service Quality,
Q25: Services are produced and consumed at the
Q26: Once a customer begins to have a
Q27: Compared to products, services are _.<br>A) low
Q28: To enable customers to draw conclusions about