Question 1

A collaborative community health group working with the teenage population to improve health draws on the expertise of school nurses and others working with adolescents to develop a plan. The group is demonstrating which characteristic of collaboration?

Accepted Answer

A)  Shared goals 
B)  Mutual participation 
C)  Maximized use of resources 
D)  Clear responsibilities

Question 2

A new graduate nurse is expressing frustration with the supervisor concerning the apparent lack of clients taking conversations seriously or following care plans. Which skill will be most important for the supervisor to evaluate?

Accepted Answer

A)  Active listening 
B)  Paraphrasing 
C)  Nonverbal messages 
D)  Rapport

Question 3

A community health nurse leading a community group notes that the group has moved into the norming stage. Which action by the group does the nurse most anticipate at this time?

Accepted Answer

A)  Help to develop mutual trust among the members 
B)  Need for conflict management 
C)  Sharing ideas and opinions to achieve goals 
D)  Ability to work productively

Question 4

A public health nurse is preparing a report for the town council concerning a specific health concern and is researching specific information to share. Which option will provide the nurse with the best information?

Accepted Answer

A)  Drill down the big data information. 
B)  Sample surveys in the community. 
C)  Drill up the big data information. 
D)  Review EHRs from local clinics and offices.

Question 5

A public health nurse working with a young mother is concerned the mother is not providing accurate information during the assessment. What is the best response by the nurse in this situation?

Accepted Answer

A)  "What I'm seeing is not matching what you are telling me." 
B)  "Okay, let's try this again. Tell me what happened." 
C)  "Let's try some simple 'yes' and 'no' type questions." 
D)  "I'm sorry, there seems to be some misunderstanding. Let's try this again, okay?"

Question 6

The public health nurse recognizes that proper communication is vitally important to ensure successful results when educating the community about health concerns. Which aspect of communication is most important for the nurse to ensure?

Accepted Answer

A)  Eliminate distractions. 
B)  Renegotiate for clarity of message. 
C)  Determine the desired outcome. 
D)  Nonverbal expression.

Question 7

A community health nurse and a client are negotiating a contract for home health services. After agreeing on the shared goals, which statement/question by the nurse would be most appropriate?

Accepted Answer

A)  "Great, now that we know our goals, let's decide on when we want to accomplish them." 
B)  "Okay, so at the next appointment, we will see how well the plan is working." 
C)  "So what else would you like to accomplish at these meetings?" 
D)  "Is there anything you would like to change?"

Question 8

A public health nurse has been meeting with a group of clients who have recently been diagnosed with HIV. The nurse has noted improved appointment compliance among the group with the use of which technique?

Accepted Answer

A)  Text messaging 
B)  Mailed postcards 
C)  Monthly newsletters 
D)  Voice messages

Question 9

A community health nurse working with a local community has found entering into a contract with clients to be very beneficial, and positive results are being achieved. Which concept does the nurse recognize to best explain this successful outcome?

Accepted Answer

A)  Encourages client's participation in the decision-making process 
B)  Contributes to a trusting nurse-client relationship 
C)  Decreases client's stress during home visits 
D)  Reduces client's visit time by over 50%

Question 10

A group of students is discussing the various parts of effective communication with a nurse at a health care organization in the community. The nurse recognizes that the students understand the discussion when they correctly identified an e-mail request to the local health department is which part of communication?

Accepted Answer

A)  Sender 
B)  Message 
C)  Decoding 
D)  Channel

Exam 10: Communication, Collaboration, and Technology