Question 1

Which of the following types of bots have a knowledge base that improves with experience?

Accepted Answer

A)  regular bots 
B)  chatbots 
C)  intelligent bots 
D)  deep learning robots

Question 2

Which of the following is a function that cannot be completed by Amazon's Alexa?

Accepted Answer

A)  answer questions in several domains 
B)  make to do lists 
C)  play audiobooks 
D)  interface with self-driving cars

Question 3

60 percent of millennials have already used chatbots and 53 percent of those who have not used them are interested in doing so.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is not a limitation of bots?

Accepted Answer

A)  inferior performance 
B)  poor brand representation 
C)  inconvenient use 
D)  cost

Question 5

VPAs do not integrate the use of voice commands.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is not a benefit to customers of a recommendation system?

Accepted Answer

A)  personalization 
B)  discovery 
C)  customer satisfaction 
D)  higher conversion rate

Question 7

The quality of chatbots that retrieve information for users and are properly programmed can do a ________ job.

Accepted Answer

The answer of The quality of chatbots that retrieve information...

Question 8

Millennial's are the only generation using chatbots.

Accepted Answer

A) True 
 B)False

Question 9

More intelligent chatbots are equipped with ________, so the computer can understand unstructured dialog.

Accepted Answer

The answer of More intelligent chatbots are equipped with ________,...

Question 10

This method builds a model that summarizes the past behavior of shoppers, how they surf the Internet, what they were looking for, what they have purchased, and how much they like (rate) the products.

Accepted Answer

A)  collaborative filtering 
B)  content-based filtering 
C)  deep learning 
D)  personalization

Question 11

A ________ is a computerized service that enables easy conversations between humans and humanlike computerized robots or image characters, sometimes over the Internet.

Accepted Answer

The answer of A ________ is a computerized service that...

Question 12

What is the extensive, task-specific knowledge that experts possess?

Accepted Answer

A)  gravitas 
B)  understanding 
C)  expertise 
D)  credibility

Question 13

List and briefly discuss some of the disadvantages and limitations of bots.

Accepted Answer

The answer of List and briefly discuss some of the...

Question 14

________ is expected to be the next generation of intelligent virtual interactions and was developed by Dag Kittlaus, the creator of Siri.

Accepted Answer

The answer of ________ is expected to be the next...

Question 15

The use of expert systems has grown rapidly since 2011.

Accepted Answer

A) True 
 B)False

Question 16

What are the components of a shopping advisor?

Accepted Answer

The answer of What are the components of a shopping...

Question 17

Which of the following is not a top application for recommendation systems?

Accepted Answer

A)  movies 
B)  music 
C)  books 
D)  software

Question 18

Which of the following types of bots simulate conversations with people?

Accepted Answer

A)  regular bots 
B)  chatbots 
C)  intelligent bots 
D)  deep learning robots

Question 19

Which of the following is not a benefit of the use of chatbots?

Accepted Answer

A)  decreased cost 
B)  reduced quality but increased quantity 
C)  use in foreign language translation 
D)  used to facilitate shopping

Question 20

In addition to the marketing areas, plenty of chatbots are in areas such as ________ (e.g., banks) and HRM services.

Accepted Answer

The answer of In addition to the marketing areas, plenty...

Exam 12: Knowledge Systems: Expert Systems, Recommenders, Chatbots, Virtual Personal Assistants, and Robo Advisors

Which of the following types of bots have a knowledge base that improves with experience?

Which of the following is a function that cannot be completed by Amazon's Alexa?

60 percent of millennials have already used chatbots and 53 percent of those who have not used them are interested in doing so.

Which of the following is not a limitation of bots?

VPAs do not integrate the use of voice commands.

Which of the following is not a benefit to customers of a recommendation system?

The quality of chatbots that retrieve information for users and are properly programmed can do a ________ job.

Millennial's are the only generation using chatbots.

More intelligent chatbots are equipped with ________, so the computer can understand unstructured dialog.

This method builds a model that summarizes the past behavior of shoppers, how they surf the Internet, what they were looking for, what they have purchased, and how much they like (rate) the products.

A ________ is a computerized service that enables easy conversations between humans and humanlike computerized robots or image characters, sometimes over the Internet.

What is the extensive, task-specific knowledge that experts possess?

List and briefly discuss some of the disadvantages and limitations of bots.

________ is expected to be the next generation of intelligent virtual interactions and was developed by Dag Kittlaus, the creator of Siri.

The use of expert systems has grown rapidly since 2011.

What are the components of a shopping advisor?

Which of the following is not a top application for recommendation systems?

Which of the following types of bots simulate conversations with people?

Which of the following is not a benefit of the use of chatbots?

In addition to the marketing areas, plenty of chatbots are in areas such as ________ (e.g., banks) and HRM services.