Question 1

Which of the following are depicted as risk factors in Schuster and Nykolyn's transformational model of communication?

Accepted Answer

A)   Medical jargon, stress, heavy accents, and empathy
B)   Stress, stereotypes, humor, and urgency
C)   Medical jargon, stereotypes, physical noise, and patient education
D)   Patient education, physical noise, medical jargon, and stress D

Question 2

Nurses must develop and practice healthy responses to communication variables such as fatigue, ethnic differences among professionals and patients, and interruptions that take place in the moment-to-moment real world of practice.

Accepted Answer

A) True 
 B)False  True

Question 3

Becoming an effective and respectful communicator will occur naturally if students memorize the models of communication.

Accepted Answer

A) True 
 B)False  False

Question 4

A behavioral approach to learning communication is the best approach because:

Accepted Answer

A)   Human behavior and communication are interrelated.
B)   Teaching communication without a focus on the underlying behaviors is not adequate.
C)   The skills to practice successful nurse communication involve self-awareness and self-reflection.
D)   All of the above

Question 5

Which of the following behaviors suggest that the nurse is being passive? Select all that apply.

Accepted Answer

A)   She apologizes three times to her colleague for taking up space at the nurse's station.
B)   She feels the rest of the team should have dinner together without her because she is not much fun.
C)   She uses a confident tone to express her concerns about a patient's rising blood sugar to the physician on call.
D)   She has an idea about troubleshooting a problem with the new computer system but keeps it to herself because she doubts it would be valuable.

Question 6

Emotional maturity of nurses is an important part of the behavioral approach to communication promoted in this text.

Accepted Answer

A) True 
 B)False

Question 7

Providing patient-centered care "with sensitivity and respect for the diversity of human experience" is a competency promoted by the Quality and Safety Education for Nurses (QSEN) Institute that overlaps with which of the following communication and behavioral skills that nurses must develop?

Accepted Answer

A)   Awareness of others
B)   Asking questions respectfully
C)   Understanding patient preferences
D)   All of the above

Question 8

Communicating the right information to the right people at the right time in the right way:

Accepted Answer

A)   Is an essential part of the nurse's mission to assess, plan, implement, and document care
B)   Is a requirement for collaborating with nurse colleagues and all other members of the healthcare team
C)   Can make the difference between life and death for patients
D)   All of the above

Question 9

Schuster and Nykolyn's transformational model of communication is helpful in explaining all of the following EXCEPT:

Accepted Answer

A)   Why communication is so complicated
B)   The desired outcome of communication
C)   The need to consider patients' rooms as their homes
D)   The prevalence of miscommunication or communication failures in patient safety issues

Question 10

Developing behaviors associated with effective communication requires:

Accepted Answer

A)   Self-reflection, personal growth, and social learning
B)   Self-reflection, social learning, and avoidance of conflict
C)   Social learning, manual dexterity, and personal growth
D)   None of the above

Question 11

Individuals with an aggressive style of communication demonstrate which of the following characteristics of behavior?

Accepted Answer

A)   Frequently interrupt others, discount others' perspectives, and fidget
B)   Throw objects, invade the personal space of others, and use humiliating language
C)   Speak in an angry tone, gossip about others behind their backs, and discount others' perspectives
D)   Exclude others from group activities, frequently interrupt others, and invade the personal space of others

Question 12

A nurse calls the covering physician to report a patient's temperature of 101.7°F. Which of the following variables may impact their communication?

Accepted Answer

A)   Time of day
B)   Workload of both the nurse and the physician
C)   A history of positive or negative communication encounters between these healthcare professionals
D)   All of the above

Question 13

Individuals who practice a passive style of communication:

Accepted Answer

A)   Believe their opinions are not as important as those of their colleagues
B)   Often keep their ideas to themselves
C)   Speak confidently and clearly
D)   Both A and B

Question 14

Nonverbal communication represents 80% to 90% of what is being communicated and includes all of the following EXCEPT:

Accepted Answer

A)   Facial expression
B)   Physical stance
C)   Language
D)   Intonation

Question 15

The pre-licensure curricula developed by the Quality and Safety Education for Nurses (QSEN) Institute include competencies developed by the Institute of Medicine (IOM) and frequently require aspects of communication and behavior.

Accepted Answer

A) True 
 B)False

Question 16

Each of the following is an example of successful nurse communication EXCEPT:

Accepted Answer

A)   The Intensive Care Unit (ICU)  nurse sharing her concerns with the physician about a patient's anxious spouse
B)   The graduate nurse telling his supervisor that he is not comfortable using the IV pump and would like additional training
C)   The medical-surgical nurse offering to work an extra shift even though she feels emotionally and physically exhausted
D)   The nursing student asking her instructor to clarify her clinical assignment

Exam 1: Communication and Behavior

Which of the following are depicted as risk factors in Schuster and Nykolyn's transformational model of communication?

Nurses must develop and practice healthy responses to communication variables such as fatigue, ethnic differences among professionals and patients, and interruptions that take place in the moment-to-moment real world of practice.

Becoming an effective and respectful communicator will occur naturally if students memorize the models of communication.

A behavioral approach to learning communication is the best approach because:

Which of the following behaviors suggest that the nurse is being passive? Select all that apply.

Emotional maturity of nurses is an important part of the behavioral approach to communication promoted in this text.

Providing patient-centered care "with sensitivity and respect for the diversity of human experience" is a competency promoted by the Quality and Safety Education for Nurses (QSEN) Institute that overlaps with which of the following communication and behavioral skills that nurses must develop?

Communicating the right information to the right people at the right time in the right way:

Schuster and Nykolyn's transformational model of communication is helpful in explaining all of the following EXCEPT:

Developing behaviors associated with effective communication requires:

Individuals with an aggressive style of communication demonstrate which of the following characteristics of behavior?

A nurse calls the covering physician to report a patient's temperature of 101.7°F. Which of the following variables may impact their communication?

Individuals who practice a passive style of communication:

Nonverbal communication represents 80% to 90% of what is being communicated and includes all of the following EXCEPT:

The pre-licensure curricula developed by the Quality and Safety Education for Nurses (QSEN) Institute include competencies developed by the Institute of Medicine (IOM) and frequently require aspects of communication and behavior.

Each of the following is an example of successful nurse communication EXCEPT: