Lately, Joanne Has Been Finding Herself Feeling at Odds with One

Multiple Choice

Lately, Joanne has been finding herself feeling at odds with one of her clients. Whenever she introduces a more challenging sequence of range of motion exercises, he begins to complain of pain and accuses her of ignoring his limitations. At first, he did this in a joking manner, but now it seems he is serious about it. In addition to downgrading the task itself, from an interpersonal perspective Joanne has tried strategic questioning, problem-solving, reassurance, and becoming stronger and clearer with respect to her instructions and expectations. None of these has worked to stop the complaining. When it comes to use of self with difficult or resistant clients, which aspect of communication does Joanne most need to work on?

A) Self-confidence
B) Gentle inquiry and further developing her ability to use summary statements
C) Self-care
D) Giving directives