All of the Following Are Parts of a Negative Message

Multiple Choice

All of the following are parts of a negative message to customers EXCEPT

A) Give the reason for the refusal after the refusal itself when you have a reason that readers will understand and accept.
B) Give the negative just once, clearly.
C) Present an alternative or compromise, if one is available.
D) End with a positive, forward-looking statement.
E) All of the above are parts.