Multiple Choice
What is the BEST reason to omit the reason for the refusal in a negative message?
A) The reader may not think of the reason.
B) The reason reflects poorly on the company.
C) The reason benefits everyone involved.
D) The reason is watertight.
E) None of these are reasons to omit the buffer.
Correct Answer:
Verified
Correct Answer:
Verified
Q23: Is "I am sorry that we are
Q24: There are always alternatives available, so present
Q25: Research shows that buffers make readers react
Q26: Sometimes you may be able to imply
Q27: If you have several reasons for saying
Q29: In negative messages, avoid endings that seem
Q30: All of the following are parts of
Q31: Context is crucial in negative message memos.
Q32: Negative messages include rejections and refusals.
Q33: Current research suggests buffers don't work, so