Which of the Following Statements About Customer Service Is True

Multiple Choice

Which of the following statements about customer service is True?

A) Customers must initiate the requirement that customer-service procedures be implemented throughout an organization.
B) An excellent customer-service reputation cannot give the organization a competitive edge in the marketplace.
C) Customer service is a problem-solving function that should exist only when a customer reports a problem.
D) Customer service will not receive the attention it deserves without the support of the organization's top management.