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Which of the Following Scenarios Is the Best Example of Indiscretion

Question 49

Multiple Choice

Which of the following scenarios is the best example of indiscretion while interacting with customers?


A) Jack, the receptionist at an office, apologizes to a visitor that the manager is late for the appointment, and offers the visitor coffee and magazines.
B) Janet, a receptionist at a doctor's clinic, informs a patient that the doctor is delayed in surgery and will be an hour late for the appointment.
C) Rebecca, a flight attendant, makes conversation with a passenger about the failing financial prospects of the airline.
D) Derek, the front desk executive at a hotel, tells a salesperson that he cannot make decisions about purchases but will contact someone who can.

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