Which of the Following Is an Ineffective Customer-Service Practice

Multiple Choice

Which of the following is an ineffective customer-service practice?

A) Viewing customer service as a problem-solving function that comes into play only when there has been a complaint
B) Teaching employees that customers do not depend on a business as much as a business depends on customers
C) Focusing on retaining a current customer rather than attracting a new customer
D) Training employees at all levels of an organization to communicate with customers