George, a Customer Relationship Manager, Is Going to Be Away

Multiple Choice

George, a customer relationship manager, is going to be away on vacation for a week. During his absence, he will continue to receive e-mails from customers. In order to maintain a positive customer-service image, George should use his e-mail program's auto-responder function to:

A) refer the customers to a staff member who can help.
B) categorize all customer complaint e-mails as spam.
C) delete all e-mails addressed to him while he is away.
D) tell his customers that they cannot be helped.