Multiple Choice
Catherine works as a receptionist at a library. A rare-books collector visits the library and asks Catherine if the library might be interested in buying his books. In this scenario, what is the best action for Catherine to take?
A) She should ask to see the books and should provide a positive opinion about the books.
B) She should allow the visitor to directly meet the library owner without asking for permission.
C) She should reply that she cannot make decisions about purchases, but she will contact someone in the library who can.
D) She should provide complete information about the library's business and personnel to help the visitor assess the library's possible interest in buying the products.
Correct Answer:

Verified
Correct Answer:
Verified
Q37: If the complexity of a customer request
Q38: Maintaining your air of helpfulness decreases a
Q39: A(n) _ computer functions like a desktop
Q40: George, a customer relationship manager, is going
Q41: If a company and its website is
Q43: In the context of receiving the public,
Q44: "Our society is going mobile." Explain what
Q45: It is advisable for you to make
Q46: How can companies improve customer service by
Q47: As a representative of an organization, a