Zach Is a Mechanic Who Fixes Toyota Cars

Multiple Choice

Zach is a mechanic who fixes Toyota cars. He orders parts directly from Toyota because its parts are created specifically to fit and function properly in its vehicles. Which advantage of standardization does this scenario illustrate?

A) The customer gets exactly what he or she wants.
B) Zach can charge more for a standardized product than a custom-designed product.
C) Standardized products function uniformly all the time, so customers get a product that meets their expectations.
D) Customers have more choices available to them.
E) Customers can mix and match components for a customized design.