Question 1

Which of the following functions may be benchmarked?

Accepted Answer

A)   finance
B)   marketing
C)   transportation
D)   all of the above may be benchmarked D

Question 2

Forecasting is primarily concerned with external events or conditions beyond the organization's control that are important to its survival and growth.

Accepted Answer

A) True 
 B)False  True

Question 3

The Osborn creativity model has three phases.

Accepted Answer

A) True 
 B)False  False

Question 4

Extrapolation is the projection of some tendency from the future into the present.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following are the uses for the eight planning and decision aids suggested in the text?

Accepted Answer

A)   These aids are useful at various levels in the organization.
B)   These aids are useful in virtually all functional areas.
C)   These aids can be used for aiding planning and decision making with many types of organizational issues and problems.
D)   All of the above

Question 6

Which of the following is not one of the basic rules that should be followed in a brainstorming session?

Accepted Answer

A)   criticism is encouraged
B)   freewheeling is welcomed
C)   quantity is wanted
D)   combination and improvement are sought

Question 7

_____________ means looking at the organization as a whole and building on key business requirements, including the strategic goals and action plans.

Accepted Answer

A)   Synthesis
B)   Alignment
C)   Integration
D)   Connection

Question 8

Hudson House is having a difficult time deciding how to proceed on an important research project. He feels he needs to be creative in the subjects selected for the study and the way in which data is gathered from these subjects. House goes for a walk to relax in hopes that he can unconsciously search for a solution. House is in the __________ stage of the creative process.

Accepted Answer

A)   realization
B)   brainstorming
C)   incubation
D)   actualization

Question 9

Which of the following is(are) example(s) of an enabling technology?

Accepted Answer

A)   work-flow software
B)   Internet
C)   search engines
D)   all of the above

Question 10

Lafarge, headquartered in Paris, France, strives to advance what it calls a multilocal culture.

Accepted Answer

A) True 
 B)False

Question 11

One of the major ethical challenges involving RFIDs is that:

Accepted Answer

A)   the government will have too much ability to invade its citizens privacy
B)   retailers will allow only certain consumers to carry RFIDs
C)   they can be used by the government to monitor cell phone calls
D)   consumers will be able to track retail prices among various stores

Question 12

__________ are computer-based programs developed from the decision-making processes of human experts that store and receive data, diagnose problems, and offer solutions.

Accepted Answer

A)   Knowledge management systems
B)   Decision systems
C)   Expert systems
D)   Computer support systems

Question 13

The simplest, and at times most misleading, form of extrapolation is a __________.

Accepted Answer

A)   linear projection of a present trend into the future
B)   linear projection of a past trend into the future
C)   curvilinear projection of a present trend into the future
D)   curvilinear projection of a past trend into the future

Question 14

Scenarios are descriptive narratives that help people recognize and adapt to plausible changing and uncertain alternative futures.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following statements regarding benchmarking is(are) true?

Accepted Answer

A)   Benchmarking needs to be linked to other sources of information, such as changing customer expectations and preferences.
B)   Benchmarking typically looks at the present in terms of how some process or quality dimension is being achieved by others.
C)   Benchmarking is often used to help an organization adapt, but less commonly to innovate.
D)   All of the above

Question 16

Sunny Fresh Foods ensures quality through leadership that continually focuses people and business processes on the company's core purpose and core values.

Accepted Answer

A) True 
 B)False

Question 17

______________provides a systems perspective for managing an organization and its key processes to achieve the result of performance excellence.

Accepted Answer

A)   Organizational development
B)   Baldrige quality program
C)   International organization for standardization
D)   Quality control

Question 18

General Motors developed a system that shows how changes in external variables (e.g., inflation, price changes, unemployment) may affect GM's sales, profits and employment levels. This is an example of __________.

Accepted Answer

A)   the Delphi technique
B)   virtual reality
C)   a strategic plan
D)   a simulation

Question 19

__________ involves recognizing, generating, documenting, distributing, and transferring between persons useful information to improve organizational effectiveness.

Accepted Answer

A)   Creative management
B)   Information management
C)   Knowledge management
D)   Data management

Question 20

__________ includes a careful study of the organization's own products and processes that are to be compared to benchmark products and processes.

Accepted Answer

A)   Collecting and analyzing data to identify gaps
B)   Identifying the best performers
C)   Defining the domain
D)   Setting improvement goals

Exam 9: Using Planning and Decision Aids

Which of the following functions may be benchmarked?

Forecasting is primarily concerned with external events or conditions beyond the organization's control that are important to its survival and growth.

The Osborn creativity model has three phases.

Extrapolation is the projection of some tendency from the future into the present.

Which of the following are the uses for the eight planning and decision aids suggested in the text?

Which of the following is not one of the basic rules that should be followed in a brainstorming session?

_____________ means looking at the organization as a whole and building on key business requirements, including the strategic goals and action plans.

Which of the following is(are) example(s) of an enabling technology?

Lafarge, headquartered in Paris, France, strives to advance what it calls a multilocal culture.

One of the major ethical challenges involving RFIDs is that:

__________ are computer-based programs developed from the decision-making processes of human experts that store and receive data, diagnose problems, and offer solutions.

The simplest, and at times most misleading, form of extrapolation is a __________.

Scenarios are descriptive narratives that help people recognize and adapt to plausible changing and uncertain alternative futures.

Which of the following statements regarding benchmarking is(are) true?

Sunny Fresh Foods ensures quality through leadership that continually focuses people and business processes on the company's core purpose and core values.

______________provides a systems perspective for managing an organization and its key processes to achieve the result of performance excellence.

General Motors developed a system that shows how changes in external variables (e.g., inflation, price changes, unemployment) may affect GM's sales, profits and employment levels. This is an example of __________.

__________ involves recognizing, generating, documenting, distributing, and transferring between persons useful information to improve organizational effectiveness.

__________ includes a careful study of the organization's own products and processes that are to be compared to benchmark products and processes.