Question 1

The term ______________ describes the results of a patient's treatment and is often used to judge quality.

Accepted Answer

A)  benchmarking 
B)  sentinel event 
C)  affinity 
D)  outcome

Question 2

What is the source of data for the CMS Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey?

Accepted Answer

A)  a random selection of discharged patients 
B)  providers with privileges at the institution 
C)  independent auditors 
D)  HIM department supervisors

Question 3

A GANTT chart is useful during which process?

Accepted Answer

A)  change management 
B)  project management 
C)  risk management 
D)  case management

Question 4

A quality improvement effort to make batch scanning and indexing more efficient would require a(n) ___________ team of people from within the HIM department.

Accepted Answer

The answer of A quality improvement effort to make batch...

Question 5

The Joint Commission's __________________ provide guidance or recommend procedures on issues like accurate patient identification, communication among health care providers, medicine safety, health care-associated infections, reduction of patient falls, and risk assessment.

Accepted Answer

The answer of The Joint Commission's __________________ provide guidance or...

Question 6

What helps new team members get to know each other?

Accepted Answer

A)  ice breakers 
B)  icebergs 
C)  decision matrices 
D)  root cause analysis

Exam 10: Performance Improvement and Project Management