The Warehouse Manager of a Shoe Manufacturer Notices in the Monthly

Multiple Choice

The warehouse manager of a shoe manufacturer notices in the monthly summary of customer complaints that retailers are dissatisfied with the condition of their shipments. He posts a memo on the bulletin board directing employees to be more careful as they assemble shoe shipments. The problem continues. The manager's next step is to meet with his department and emphasize that continued customer frustration will ultimately lead to order cancellations. The strategy the manager is using in this communication with his employees is

A) increasing his visibility.
B) seeking employee feedback.
C) informing employees about customer needs.
D) building mediating skills.
E) building employee engagement.