Multiple Choice
Which of the following is NOT good advice for writing a routine claim?
A) Use the direct approach.
B) Use a persuasive, forceful tone.
C) Assume the request will be granted.
D) Avoid an accusatory tone.
Correct Answer:
Verified
Correct Answer:
Verified
Q6: A well-written message acknowledging a customer's order
Q7: Which of the following is recommended advice
Q8: Claims related to product warranties,guarantees,or contractual conditions
Q9: Customer Requests Information for Returning Product<br>The customer
Q10: Zappos,an Internet business success story,has built its
Q12: Mary has a neutral message to deliver
Q13: Cultural beliefs and practices impact the ways
Q14: It is acceptable to send a message
Q15: An attempt at resale or sales promotion
Q16: The impersonal nature of form letters makes