Customer Requests Information for Returning Product

Essay

Customer Requests Information for Returning Product
The customer service department of Software Solutions received a letter from Latif Ahmed stating that he placed an order for the AccTabs accounting software and instead received a software package entitled ThirdWave.He would like to receive a UPS account number to use when returning the product so that he will not have to pay the shipping,as well as instructions for packaging and labeling the returned product.
Required:
Write an e-mail message as the customer service manager of Software Solutions responding to Mr.Ahmed's requests.Include an appropriate subject line and message body in your solution.