Shelby,a Customer Service Representative,often Delivers Messages to Clients in Which

Multiple Choice

Shelby,a customer service representative,often delivers messages to clients in which she must convey negative news.Which of the following techniques could Shelby use to soften the impact of the bad news?

A) Active voice and abstract nouns as the subjects of sentences.
B) Passive voice and the placement of the negative message in a dependent clause.
C) Active voice and positive language.
D) Active voice and placement of the negative message in an independent clause.