Multiple Choice
Match these items.
-Reengineering
A) Separates customers from service processes
B) Used in developing lean systems
C) Provides a mechanism to evaluate processes prior to implementation
D) Minimizing mistakes in production processes
E) Final phase of QFD
F) Starting from a clean slate
G) Incrementally improving processes
H) House of quality
I) Process types, volume, and variety
J) Structured approach to continuous improvement
Correct Answer:

Verified
Correct Answer:
Verified
Q18: In what phase(s) of QFD are customer
Q19: Process-oriented layouts are designed to be efficient
Q20: The QFD process moves through five phases
Q21: A structured, five-step approach to continuous improvement
Q22: The layout utilized by service businesses such
Q24: A concurrent design approach that focuses on
Q25: Customer contact has the following negative and
Q26: Match these items.<br>-Production planning<br>A) Separates customers from
Q27: The key advantages of process-oriented layouts are
Q28: Products should always be designed before processes.