Match These Items. -Service Blueprinting

Multiple Choice

Match these items.
-Service blueprinting

A) Separates customers from service processes
B) Used in developing lean systems
C) Provides a mechanism to evaluate processes prior to implementation
D) Minimizing mistakes in production processes
E) Final phase of QFD
F) Starting from a clean slate
G) Incrementally improving processes
H) House of quality
I) Process types, volume, and variety
J) Structured approach to continuous improvement