Question 1

Cliff Hudson wants to speed up Sonic Drive-In's average service time from 350 seconds to Wendy's industry best of 127 seconds. This is an example of the __________ function.

Accepted Answer

A)   leading
B)   planning
C)   controlling
D)   organizing C

Question 2

When Cliff Hudson became CEO of Sonic, he made decisions to eliminate all of the following traditional but unproductive items except:

Accepted Answer

A)   non-standardized menus.
B)   unprofitable breakfast items.
C)   Frankie Avalon as a spokesman.
D)   five hamburger sizes. B

Question 3

Cathy Johnson has just moved into a top-level managerial role with Avon products. Which of the following is not part of the planning process she will be engaged in?

Accepted Answer

A)   establishing directions for the organization
B)   identifying the organization's resources to achieve organizational goals
C)   committing the organization's resources to achieve organizational goals
D)   structuring relationships among employees that will enable them to carry out management's plans and meet specific goals D

Question 4

What strategic abilities did Vanessa Castagna bring to her job as chief operating officer at J. C. Penney?

Accepted Answer

A)   permitted store managers to work with vendors
B)   successful experience with Sears
C)   reduction in operating expenses
D)   previous experience at Kmart

Question 5

"Managers" is a title given to those in charge of a profit-making enterprise.

Accepted Answer

A) True 
 B)False

Question 6

Proctor & Gamble has been highly successful in its standardized global branding strategy that provides maximum name recognition to customers.

Accepted Answer

A) True 
 B)False

Question 7

As middle managers have assumed more authority in recent years, the public relations duties of top managers have decreased.

Accepted Answer

A) True 
 B)False

Question 8

A small organization usually has only one level of management-often the founder or the owner or an executive director.

Accepted Answer

A) True 
 B)False

Question 9

Recognizing new talent, establishing specialized markets, and acquiring competitors are interrelated strategic management actions of Susan Kennedy, president of __________.

Accepted Answer

A)   Penguin Putnam, Inc.
B)   Fawcett Books
C)   Hallmark
D)   John Deere

Question 10

The sale of J.C. Penney's credit card operation to GE Capital is an example of which managerial function?

Accepted Answer

A)   planning
B)   organizing
C)   directing
D)   controlling

Question 11

J. C. Penney actually owns Walgreen's.

Accepted Answer

A) True 
 B)False

Question 12

Albert Stroucken, president of H.B. Fuller, was recently a target of questions from the Federal Drug Administration (FDA) and the media after tests revealed that children in Central America sniff Resistol, a glue used for making H.B. Fuller shoes. The children sniff the glue because it provides a temporary euphoria that relieves hunger and hopelessness in their homes in Honduras and Guatemala. The FDA has charged that the glue's fumes can cause brain damage. What managerial position does Stroucken most likely hold?

Accepted Answer

A)   public relations director
B)   top manager
C)   middle manager
D)   first-line manager

Question 13

At Southwest Airlines, effective teamwork makes it possible for ground crews to turn around a plane at the gate in less than 17 minutes. Except for the pilots, every employee is on the team that accomplishes this goal.

Accepted Answer

A) True 
 B)False

Question 14

Managerial roles are linked and are played out simultaneously on occasion.

Accepted Answer

A) True 
 B)False

Question 15

Howard Schultz, CEO of Starbucks, was concerned about cultural acceptance of the company in France due to which aspect of his product?

Accepted Answer

A)   resistance to American products
B)   styrofoam cups
C)   lack of a food menu
D)   insensitive marketing approach

Question 16

Alan Questrom's primary goal in turning J. C. Penney was to find ways to increase revenues.

Accepted Answer

A) True 
 B)False

Question 17

Ray Anderson, founder and CEO of Interface, retired and selected a successor who has pledged to continue a strong commitment to environmentalism. Anderson was the top manager of a billion-dollar-a-year company offering what product?

Accepted Answer

A)   plumbing supplies
B)   petroleum products
C)   Internet retailing
D)   floor covering

Question 18

Managers play a key role in creating the culture and climate that affect both the ethics and the social responsibility of an organization.

Accepted Answer

A) True 
 B)False

Question 19

J. W. Morgan is a manager with Tenet Hospital. He has saved the hospital thousands of dollars by implementing a new quality control system for purchasing supplies for all teams in his surgical department. This effort to remain a significant source of innovation is characteristic of ______________ management.

Accepted Answer

A)   top
B)   first-line
C)   project
D)   middle

Question 20

Middle managers are removed from the technical aspects of production work. Lacking hands-on experience, many of them must develop new skills to cope with top management's demands.

Accepted Answer

A) True 
 B)False

Exam 1: Managing in a Dynamic Environment

Cliff Hudson wants to speed up Sonic Drive-In's average service time from 350 seconds to Wendy's industry best of 127 seconds. This is an example of the __________ function.

When Cliff Hudson became CEO of Sonic, he made decisions to eliminate all of the following traditional but unproductive items except:

Cathy Johnson has just moved into a top-level managerial role with Avon products. Which of the following is not part of the planning process she will be engaged in?

What strategic abilities did Vanessa Castagna bring to her job as chief operating officer at J. C. Penney?

"Managers" is a title given to those in charge of a profit-making enterprise.

Proctor & Gamble has been highly successful in its standardized global branding strategy that provides maximum name recognition to customers.

As middle managers have assumed more authority in recent years, the public relations duties of top managers have decreased.

A small organization usually has only one level of management-often the founder or the owner or an executive director.

Recognizing new talent, establishing specialized markets, and acquiring competitors are interrelated strategic management actions of Susan Kennedy, president of __________.

The sale of J.C. Penney's credit card operation to GE Capital is an example of which managerial function?

J. C. Penney actually owns Walgreen's.

At Southwest Airlines, effective teamwork makes it possible for ground crews to turn around a plane at the gate in less than 17 minutes. Except for the pilots, every employee is on the team that accomplishes this goal.

Managerial roles are linked and are played out simultaneously on occasion.

Howard Schultz, CEO of Starbucks, was concerned about cultural acceptance of the company in France due to which aspect of his product?

Alan Questrom's primary goal in turning J. C. Penney was to find ways to increase revenues.

Ray Anderson, founder and CEO of Interface, retired and selected a successor who has pledged to continue a strong commitment to environmentalism. Anderson was the top manager of a billion-dollar-a-year company offering what product?

Managers play a key role in creating the culture and climate that affect both the ethics and the social responsibility of an organization.

Middle managers are removed from the technical aspects of production work. Lacking hands-on experience, many of them must develop new skills to cope with top management's demands.