Kellogg's Admissions Staff Has Embarked on a Re-Engineering Project

Multiple Choice

Kellogg's admissions staff has embarked on a re-engineering project. Inspired by Hammer and Champy's Reengineering the Corporation, they are considering empowering each admissions employee so that each employee will handle an entire application. That is, each employee will receive the application package, enter all administrative data in the computer data base, read all essays and make an application decision (accept, ask a second opinion, put on waiting list, reject) . This contrasts to the current process where employees are dedicated to either data entry or reading and deciding which are done sequentially. If this new process vision were implemented, Kellogg can expect
-total actual cycle time to process an application to

A) decrease
B) remain the same
C) increase