Question 1

Describe a product layout.

Accepted Answer

A product layout allows for production in a fixed sequence; an assembly line allows for the quick mass production of products in a product layout.

Question 2

The driving force behind all business activity is _____.

Accepted Answer

A)   quality
B)   methods planning
C)   scheduling
D)   customers D

Question 3

An assembly line is an example of a process layout.

Accepted Answer

A) True 
 B)False  False

Question 4

What is meant by the critical path as revealed in a PERT chart?

Accepted Answer

The answer of What is meant by the critical path...

Question 5

Which of the following best describes ISO 14000?

Accepted Answer

A)   the concept that all employees are valuable contributors to a firm's business, and should be entrusted with decisions regarding their work
B)   a certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance
C)   a certification program attesting to the fact that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization
D)   none of the above

Question 6

The ultimate goal for managers using PERT charts is to stay on schedule.

Accepted Answer

A) True 
 B)False

Question 7

Give an example of a low-contact service transaction in which timeliness is extremely important.

Accepted Answer

The answer of Give an example of a low-contact service...

Question 8

A value chain includes an entire network of firms with the exception of those responsible for transportation.

Accepted Answer

A) True 
 B)False

Question 9

Describe a process layout.

Accepted Answer

The answer of Describe a process layout....

Question 10

Which of the following is true regarding quality management?

Accepted Answer

A)   TQM focuses on production to ensure that products are produced according to specifications.
B)   In controlling for quality, managers should establish specific standards and measurements.
C)   Because it sets the tone for everything that follows, planning for quality is the most important stage in quality management.
D)   TQM is sometimes called quality insurance.

Question 11

What types of utility are provided through Norcal's production process?

Accepted Answer

The answer of What types of utility are provided through...

Question 12

Explain the PERT chart.

Accepted Answer

The answer of Explain the PERT chart....

Question 13

ISO 14000 requires that firms develop a(n) _____.

Accepted Answer

A)   internal control system
B)   policy toward pollution management
C)   environmental management system
D)   B and C

Question 14

On what type of operations process does Norcal rely?

Accepted Answer

The answer of On what type of operations process does...

Question 15

Operations control includes _____.

Accepted Answer

A)   materials management
B)   comparing production results with detailed plans
C)   ensuring that products meet specific standards
D)   all of the above

Question 16

How does timeliness affect process improvements and reengineering?

Accepted Answer

The answer of How does timeliness affect process improvements and...

Question 17

The relationship between business strategy and operations tends to vary widely between manufacturing companies and service firms.

Accepted Answer

A) True 
 B)False

Question 18

When considering a location for a manufacturing facility, which of the following do managers NOT necessarily have to consider?

Accepted Answer

A)   proximity to raw materials and markets
B)   availability of labor
C)   energy and transportation costs
D)   proximity to customers

Question 19

What factors influence location decisions for goods-producing operations?

Accepted Answer

The answer of What factors influence location decisions for goods-producing...

Question 20

Which of the following best describes supply chain management?

Accepted Answer

A)   the principle of looking at the supply chain as a whole in order to improve the overall flow through the system
B)   limiting the number of a company's suppliers
C)   removing wholesalers and retailers from the distribution network in an attempt to gain better customer service
D)   none of the above

Exam 7: Operations Management and Quality

Describe a product layout.

The driving force behind all business activity is _____.

An assembly line is an example of a process layout.

What is meant by the critical path as revealed in a PERT chart?

Which of the following best describes ISO 14000?

The ultimate goal for managers using PERT charts is to stay on schedule.

Give an example of a low-contact service transaction in which timeliness is extremely important.

A value chain includes an entire network of firms with the exception of those responsible for transportation.

Describe a process layout.

Which of the following is true regarding quality management?

What types of utility are provided through Norcal's production process?

Explain the PERT chart.

ISO 14000 requires that firms develop a(n) _____.

On what type of operations process does Norcal rely?

Operations control includes _____.

How does timeliness affect process improvements and reengineering?

The relationship between business strategy and operations tends to vary widely between manufacturing companies and service firms.

When considering a location for a manufacturing facility, which of the following do managers NOT necessarily have to consider?

What factors influence location decisions for goods-producing operations?

Which of the following best describes supply chain management?