In an Effort to Balance Financial and Nonfinancial Performance Measures

Multiple Choice

In an effort to balance financial and nonfinancial performance measures, an organization may choose a balanced scorecard (BSC) . Manufacturers, service entities, and governmental organizations often use this tool to assess performance. Which of the following best represents the four traditional perspectives provided by BSC?

A) Financial, Customer, External Business Process, Learning and Growth
B) Financial, Customer, Internal Business Process, Learning and Growth
C) Financial, Customer, Internal Business Purpose, Learning and Growth
D) Financial, Vendor, Internal Business Process, Learning and Growth