Cameron Would Like to Improve the Overall Performance for the Factory

Multiple Choice

Cameron would like to improve the overall performance for the factory where he works. He has decided to use a balanced scorecard (BSC) so he can take both financial and nonfinancial performance into consideration. Which of the following would be an appropriate objective to implement from the financial perspective?

A) Increase customer retention
B) Increase quality of end product
C) Increase revenue per customer
D) Reduce overtime for assembly line workers