The Balanced Scorecard (BSC) Commonly Measures What a Company Considers

Multiple Choice

The balanced scorecard (BSC) commonly measures what a company considers important from four different perspectives. The BSC must integrate with the organization's mission, vision, and strategy, but it is predominantly a performance measurement tool to compare actual results against desired objectives. Which of the following supports the rationale for the learning and growth perspective?

A) A happy customer will share their recommendation with others.
B) A happy employee is a productive employee.
C) A shareholder will be happy when we strive to increase company value.
D) A well-functioning process will help the company achieve it operational goals.