To Successfully Bring About Shifts in Associates' and Managers' Behaviors

Multiple Choice

To successfully bring about shifts in associates' and managers' behaviors during organizational change, leaders must:

A) maintain high levels of efficiency to counterbalance expenses for change.
B) call attention to successes and failures in attempts at change.
C) encourage anecdotal record keeping to measure results of change.
D) provide clear procedural instructions to avoid mistakes.
E) provide resources and training for change.