Leadership Training That Helps Change Leaders Improve Their Listening Skills

Multiple Choice

Leadership training that helps change leaders improve their listening skills is likely to be most effective in improving the organization's ability to maintain or create competitive advantages by improving leaders' ability to:

A) find useful ways to deal with resistance as it occurs.
B) anticipate potential resistance to change before problems occur.
C) eliminate resistance to change through the use of political tactics.
D) educate associates about the problems created by resistance to change.
E) implement coercive measures that offset efforts to resist change.