Change Leaders, Who Must Overcome the Resistance of a Middle

Multiple Choice

Change leaders, who must overcome the resistance of a middle manager who opposes the transfer of two of her best associates, are likely to bring about the best outcomes for the organization by:

A) assuring the manager that her department can manage the changes.
B) explaining the importance of the changes to the well being of the organization.
C) including the manager in the decision-making process.
D) bribing the manager with increased vacation time and a salary increase.
E) utilizing a more coercive style and insisting on the manager's compliance.