Question 1

Which of the following is NOT a workplace ritual?

Accepted Answer

A)  Task 
B)  Social 
C)  Conflict 
D)  Personal

Question 2

In your ______________, you have the opportunity to express your interest in the job and to describe how your education, skills, and experience would benefit the employer.

Accepted Answer

A)  resume 
B)  cover letter 
C)  job search 
D)  interview

Question 3

Which of the following is NOT a way to improve your adaptability to workplace diversity?

Accepted Answer

A)  Remember being different doesn't mean being wrong 
B)  Help others adapt 
C)  Expect others to be as tolerant as you 
D)  Check your assumptions

Question 4

In many workplaces, employees represent a mix of different cultures, religious beliefs, mental and physical abilities, educational achievements, ages, genders, and political orientations. These workplaces could be described as having which of the following?

Accepted Answer

A)  Uniformity 
B)  Variety 
C)  Multiplicity 
D)  Diversity

Question 5

The ______ role of a receptionist at a company might be to greet visitors, issue visitor passes, and answer incoming telephone calls.

Accepted Answer

A)  informal 
B)  task 
C)  formal 
D)  organizational

Question 6

Many __________ roles that workplace members might play, including "conflict mediator", "confidante", or "social event organizer", are seen by others as indispensible to the group's success.

Accepted Answer

A)  formal 
B)  informal 
C)  social 
D)  relational

Question 7

Which of the following is NOT usually an intended audience for a company's external communication?

Accepted Answer

A)  Potential personnel 
B)  Lawmakers 
C)  Competitors 
D)  Stockholders

Question 8

Dina is applying for a job as an assistant at a local food bank. She makes sure to Google her name, and checks all the web sites that come up. She makes sure nothing inappropriate appears on her Facebook page. What step of the job application process is Dina performing?

Accepted Answer

A)  Preparing her resume 
B)  Cleaning up her image 
C)  Checking her online persona 
D)  Creating an online persona

Question 9

A ceremony to celebrate an employee's promotion is an example of a rite of

Accepted Answer

A)  renewal. 
B)  integration. 
C)  celebration. 
D)  passage.

Question 10

Angie works for a local nonprofit organization, which is in desperate need of volunteers. Angie places several radio and Internet ads promoting the advantages of helping the less fortunate. Which audience is Angie targeting with her external communication?

Accepted Answer

A)  The media 
B)  The general public 
C)  Consumers 
D)  Potential personnel

Question 11

One of the most harmful effects of work/life conflict is a chronic sense of exhaustion or apathy that can come from long-term frustration and stress. Which of the following best describes the effect of this type of conflict?

Accepted Answer

A)  Burnout 
B)  Fatigue 
C)  Tiredness 
D)  Anxiety

Question 12

Which of the following should you do to succeed in a job interview?

Accepted Answer

A)  Research your potential employer 
B)  Keep your answers long and detailed 
C)  Don't ask any questions of your interviewer 
D)  Do not contact the potential employer after the interview

Question 13

If you and your co-workers meet every Tuesday at a local restaurant for happy hour, you have established what kind of ritual?

Accepted Answer

A)  Personal 
B)  Task 
C)  Relational 
D)  Social

Question 14

Franco is the vice president of an organic grocery store and is also the happy father of a two-month old boy. Franco's store has recently opened locations all over the region, so he has been spending a lot of his time traveling to the new stores to ensure they are up and running successfully. As a result, Franco doesn't get to spend a lot of time with his newborn child. He tells himself that this is a short-term problem. What type of work/life conflict does Franco seem to be experiencing?

Accepted Answer

A)  Life interference with work 
B)  Burnout interference 
C)  Work interference with life 
D)  Imbalance of priorities

Question 15

Which of the following describes the type of communication that is not sanctioned by an employer but arises from the social interactions of its members?

Accepted Answer

A)  Informal 
B)  Casual 
C)  Downward 
D)  Lateral

Question 16

Much of workplace communication is __________, consisting of the messages people within the workplace convey to each other.

Accepted Answer

A)  external 
B)  upward 
C)  downward 
D)  internal

Question 17

During what type of interview would you describe both positive and negative aspects of your job, your supervisors, and the organization before moving to another position or job?

Accepted Answer

A)  Exit 
B)  Appraisal 
C)  Survey 
D)  Problem-solving

Question 18

Wong is a salesman at a used car lot. He works hard and is committed to selling the most cars on the lot and representing his employer in a fair and honest light. During one month in particular, Wong is recognized as Salesperson of the Month, and he receives a plaque and cash bonus. Wong has experienced what type of rite in the workplace?

Accepted Answer

A)  Renewal 
B)  Integration 
C)  Enhancement 
D)  Reward

Question 19

Which of the following is NOT a challenge specifically posed by communication technology in the workplace?

Accepted Answer

A)  Choosing a communication channel 
B)  Avoiding conflict 
C)  Ensuring security 
D)  Reducing distraction

Question 20

Which of the following are repeated behaviors that provide a familiar routine in a workplace?

Accepted Answer

A)  Roles 
B)  Rituals 
C)  Rules 
D)  Norms

Exam 19: Appendix: Workplace Communication and Interviewing