Which of the Following Would Be a Reliability Enhancer

Multiple Choice

Which of the following would be a reliability enhancer?

A) providing a highly informative, easy-to-navigate Web site
B) never asking a customer to input an ID number if he will be asked for it again later in the call
C) using customer information during a service call to speed up the service process, not to accuse the customer of making a mistake
D) referring a customer to a competitor's product if it clearly best meets the customer's needs
E) all of the above