Essay
List and define the elements of the IDIC implementation process as outlined by the authors. How does this process compare with "analytical CRM" and "operational CRM" as described in Chapter 1?
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Q6: Which of the following is not a
Q7: The primary objective of the IDIC process
Q8: Which of the following conditions have not
Q9: _ allows companies to treat different customers
Q10: Which of the following would be a
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Q13: Describe a scenario in which your company
Q14: A trusted agent does all of the
Q15: Which of the following best expresses the
Q16: The fourth implementation task in the IDIC