KHD Industries Includes, Among Others, the Following Measures in Its

Multiple Choice

KHD Industries includes, among others, the following measures in its integrated performance measurement system: operating income, cash flow from operations, customer satisfaction, customer retention, defect rate, number of suppliers, employee retention, and number of patents. KHD Industries seems to have adopted:

A) The balanced scorecard approach to performance measurement.
B) Economic value added to assess management performance.
C) Residual income to assess management performance.
D) Horizontal integration in its performance measurement system.