Solved

Consumers May Not Feel the Need to Complain When They

Question 12

Multiple Choice

Consumers may not feel the need to complain when they:


A) are only mildly dissatisfied.
B) do not believe it's worth their time and effort.
C) do not hold the product directly responsible for their dissatisfaction.
D) B and C
E) A, B, and C

Correct Answer:

verifed

Verified

Unlock this answer now
Get Access to more Verified Answers free of charge

Related Questions

Q7: One reason companies should pay attention to

Q8: Confirmation takes place when the product's performance

Q9: The net promoter index is calculated by

Q10: Suppose parents wants to decrease the amount

Q11: Why do marketers believe that selling more

Q13: Expectations do not always bias post-consumption evaluations.

Q14: Customer delight comes when customers are satisfied

Q15: Beyond understanding the post-consumption evaluations of their

Q16: Which of the following may affect the

Q17: Surprisingly, consumers' product satisfaction has little influence