Multiple Choice
Giving something to the customer to make up for the problem they have had is:
A) going to reduce profitability in the long run.
B) bad business; it causes them to complain more to get more free stuff.
C) symbolic atonement.
D) none of the above
Correct Answer:
Verified
Correct Answer:
Verified
Q8: Positive language conveys more of what than
Q9: Discuss the numbers behind selling to lost
Q10: Managers who thought they did know their
Q11: What percentage of its customers will an
Q12: Which of the following behaviors is NOT
Q13: Deciding that the customer is always right
Q15: Before you can feel the customer's pain,
Q16: Abrasiveness refers to:<br>A) attitude.<br>B) tone of voice.<br>C)
Q17: To be assertive is to be pleasantly
Q18: To avoid the "blanket tone"you should:<br>A) express