Multiple Choice
The time to gain insight from an unhappy customer is:
A) after they have had time to organize their thoughts.
B) at the time of the problem.
C) when they can clearly articulate their thoughts.
D) when they are no longer angry about the problem.
Correct Answer:
Verified
Correct Answer:
Verified
Q8: The real issue when working with customer
Q9: A business that is "reluctant compliant"will:<br>A) comply
Q10: Which of the following strategies is NOT
Q11: Open communication occurs best when:<br>A) people feel
Q12: One reason that customer feedback cards are
Q13: Handling complaints from two to three dissatisfied
Q15: The three-step process for acting on complaints
Q16: Describe the three levels of commitment to
Q17: A quick response to a customer's problem
Q18: Customers whose complaints are heard and acted