Multiple Choice
Learning of and addressing potential customer turnoffs moves customers to loyal, motivated fans from
A) the Internet buying experience.
B) another business.
C) the zone of indifference.
D) none of the above
Correct Answer:
Verified
Correct Answer:
Verified
Q7: People turnoffs include employees' lack of courtesy
Q8: Once a customer has had a problem
Q9: Value can be defined as:<br>A) what you
Q10: Customer satisfaction simply means:<br>A) nowhere else to
Q11: The turnoffs listed in the text accounted
Q13: The people who bear the major responsibility
Q14: The payoff for recovering potentially lost customers
Q15: According to the text, satisfied workers are:<br>A)
Q16: Advice or recommendation from a friend scored
Q17: Having a "service department"should be:<br>A) a no-brainer.<br>B)