When It Comes to Customer Interaction

Multiple Choice

When it comes to customer interaction:

A) employees should always wait for customers to initiate interaction as they become comfortable.
B) customers who are intending only to waste time in your business should be held at a distance.
C) it doesn't matter what customers do, so long as they begin to do something.
D) getting the customer to approach the product in the right frame of mind is the key.