Occasionally, Betsy Misses an Important E-Mail Message from an Employee

Multiple Choice

Occasionally, Betsy misses an important e-mail message from an employee because she receives so many e-mail messages from companies trying to sell her something that it is often hard for her to distinguish the important messages from the unimportant ones. The difficulties caused by the unimportant e-mail messages on Betsy's computer screen are an illustration of which element of the communication process?

A) social context
B) medium
C) noise
D) encoding
E) decoding