Question 1

When making on-site visits to the three accounting firms that offered her a job, Lynn perceived distinct differences in the work spaces and seating arrangements of the various offices. If Lynn were to make her decision on which job to take based on these facts, we would say that Lynn's decision is based on

Accepted Answer

A)  credibility. 
B)  proxemics. 
C)  kinesic behavior. 
D)  oral language. 
E)  paralanguage.

Question 2

Melanie Jacobs is the CEO of Alameda Art. One thing Melanie does to facilitate communication in her company is encourage all of her employees to send her e-mail discussing any topics or concerns. In this illustration, Melanie is encouraging __________ communications.

Accepted Answer

A)  lateral 
B)  upward 
C)  downward 
D)  horizontal 
E)  vertical

Question 3

According to our textbook, __________ differences can result in breakdowns and lead to distorted communications and misunderstandings between men and women because of the differences between males and females.

Accepted Answer

A)  gender 
B)  perceptual 
C)  cognitive 
D)  personality 
E)  attitudinal

Question 4

Managers tend to prefer __________ communication because it presents the most immediate form of feedback.

Accepted Answer

A)  oral 
B)  nonverbal 
C)  verbal 
D)  projected 
E)  symbolic

Question 5

Many people tend to protect themselves from getting hurt, and therefore do little to encourage or cultivate useful feedback.

Accepted Answer

A) True 
 B)False

Question 6

Before sending an e-mail message to an important employee, Laurence Tisch, the CEO, is careful to make sure that the __________, or the thoughts and feelings that he is attempting to elicit in the receiver of the e-mail, is carefully considered.

Accepted Answer

A)  message 
B)  directive 
C)  medium 
D)  script 
E)  code

Question 7

Rather than formally convene his employees for a meeting regarding the potential for layoffs due to decreased productivity, a plant manager decided to use the grapevine to spread the word. She reasoned that employees would hear the "informal word from one another and their productivity rates would collectively increase in response to the fear of losing their jobs. This use of the grapevine is more formally known as __________ of communication.

Accepted Answer

A)  horizontal channels 
B)  vertical channels 
C)  spontaneous channels 
D)  community channels 
E)  peer channels

Question 8

On a U.S. Navy aircraft carrier, the person responsible for flight operations is called the "Air Boss, the motorized carts that tow airplanes on the flight deck are called "mules, and helicopters are called "helos. These terms, which help facilitate the carrier's communication process, are examples of:

Accepted Answer

A)  chatter. 
B)  gibberish. 
C)  jargon. 
D)  encoding. 
E)  decoding.

Question 9

Which of the following is not a guideline for effective listening?

Accepted Answer

A)  listen for message content 
B)  avoid listening for feelings 
C)  be sensitive to both verbal and nonverbal messages 
D)  be attentive 
E)  be patient

Question 10

Which of the following is not a principle of effective feedback?

Accepted Answer

A)  It is based on a foundation of trust. 
B)  It is specific rather than general. 
C)  It is given when the receiver appears ready to accept it. 
D)  It should include all possibilities of how to confront an issue. 
E)  It is should avoid evaluative inferences about motives or feelings.

Question 11

Match each term with the correct statement below.
-the imprecise nature of our language means that individuals often use different meanings or interpretations of the same word without realizing it

Accepted Answer

A)  cross-cultural diversity 
B)  trust and credibility 
C)  information overload 
D)  perception 
E)  language characteristics
F) gender differences
G) time pressures

Question 12

Upward communication is the horizontal information flow that occurs both within and between departments.

Accepted Answer

A) True 
 B)False

Question 13

The motivational function of communication satisfies social needs while the informational function of communication was intended to coordinate and integrate work efforts.

Accepted Answer

A) True 
 B)False

Question 14

Feedback should be general rather than specific.

Accepted Answer

A) True 
 B)False

Question 15

Communication is the process managers use to interact with subordinates, peers, supervisors, customers, suppliers, owners and the general public.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following statements about communication is inaccurate?

Accepted Answer

A)  Communication is complicated. 
B)  Communication is difficult. 
C)  Managers agree that the ability to communicate effectively is crucial to enhancing career success. 
D)  More than ever before, an individual's ability to communicate will affect his or her capacity to do well. 
E)  Straightforward exchanges of factual information are not subject to distortion and miscommunication.

Question 17

Encoding is the translation of received messages into interpreted meanings.

Accepted Answer

A) True 
 B)False

Question 18

A computer-based system that allows individuals to exchange and store messages through computerized text-processing and communications networks is referred to as

Accepted Answer

A)  electronic mail. 
B)  computer mail. 
C)  network mail. 
D)  teleconferencing. 
E)  system mail.

Question 19

Which of the following statements is not an accurate characterization of the communication process?

Accepted Answer

A)  Communication is complicated. 
B)  Communication is dynamic. 
C)  Communication is largely symbolic. 
D)  Communication is straightforward. 
E)  Communication is complex.

Question 20

Occasionally, Betsy misses an important e-mail message from an employee because she receives so many e-mail messages from companies trying to sell her something that it is often hard for her to distinguish the important messages from the unimportant ones. The difficulties caused by the unimportant e-mail messages on Betsy's computer screen are an illustration of which element of the communication process?

Accepted Answer

A)  social context 
B)  medium 
C)  noise 
D)  encoding 
E)  decoding

Exam 11: Communicating Effectively Within Diverse Organizations

Melanie Jacobs is the CEO of Alameda Art. One thing Melanie does to facilitate communication in her company is encourage all of her employees to send her e-mail discussing any topics or concerns. In this illustration, Melanie is encouraging __________ communications.

According to our textbook, __________ differences can result in breakdowns and lead to distorted communications and misunderstandings between men and women because of the differences between males and females.

Managers tend to prefer __________ communication because it presents the most immediate form of feedback.

Many people tend to protect themselves from getting hurt, and therefore do little to encourage or cultivate useful feedback.

Before sending an e-mail message to an important employee, Laurence Tisch, the CEO, is careful to make sure that the __________, or the thoughts and feelings that he is attempting to elicit in the receiver of the e-mail, is carefully considered.

Which of the following is not a guideline for effective listening?

Which of the following is not a principle of effective feedback?

Match each term with the correct statement below. -the imprecise nature of our language means that individuals often use different meanings or interpretations of the same word without realizing it

Upward communication is the horizontal information flow that occurs both within and between departments.

The motivational function of communication satisfies social needs while the informational function of communication was intended to coordinate and integrate work efforts.

Feedback should be general rather than specific.

Communication is the process managers use to interact with subordinates, peers, supervisors, customers, suppliers, owners and the general public.

Which of the following statements about communication is inaccurate?

Encoding is the translation of received messages into interpreted meanings.

A computer-based system that allows individuals to exchange and store messages through computerized text-processing and communications networks is referred to as

Which of the following statements is not an accurate characterization of the communication process?