Question 1

Match each term with the correct statement below.
-the degree to which a job challenges the job holder to use various skills and abilities

Accepted Answer

A)  job design 
B)  job description 
C)  skill variety 
D)  task identity 
E)  task significance
F) autonomy
G) feedback
H) job enlargement
I) job enrichment
J) job rotation
K) employee-centered work redesign
L) self-managed teams

Question 2

By vertically loading the job, closing the gap between planning, doing, and controlling, job enrichment gives the job-holder greater discretion in setting schedules and planning work activities, determining appropriate methods for completing the task, and monitoring the quality of the output from the work process.

Accepted Answer

A) True 
 B)False

Question 3

The chain of command refers to the lines of formal authority within a company.

Accepted Answer

A) True 
 B)False

Question 4

When employees have a high degree of __________ in their jobs, their success is dependent upon their own capabilities and their desire to complete the task.

Accepted Answer

A)  autonomy 
B)  task identity 
C)  task significance 
D)  skill variety 
E)  feedback

Question 5

Match each term with the correct statement below.
-the practice of assigning individuals to a variety of job positions in some logical order

Accepted Answer

A)  job design 
B)  job description 
C)  skill variety 
D)  task identity 
E)  task significance
F) autonomy
G) feedback
H) job enlargement
I) job enrichment
J) job rotation
K) employee-centered work redesign
L) self-managed teams

Question 6

Programs designed to increase job depth are referred to as

Accepted Answer

A)  job identity. 
B)  employee-centered work design. 
C)  job enlargement. 
D)  job enrichment. 
E)  job rotation.

Question 7

The chain of command delineates the line of authority and responsibility that flows throughout an organization.

Accepted Answer

A) True 
 B)False

Question 8

Normally when there is low autonomy, employees are less likely to feel accountable for the outcome of their work.

Accepted Answer

A) True 
 B)False

Question 9

Match each term with the correct statement below.
-the information provided to job holders regarding the effectiveness of their efforts

Accepted Answer

A)  job design 
B)  job description 
C)  skill variety 
D)  task identity 
E)  task significance
F) autonomy
G) feedback
H) job enlargement
I) job enrichment
J) job rotation
K) employee-centered work redesign
L) self-managed teams

Question 10

After undergoing a considerable amount of downsizing in the early 1990s, a company engaged in __________, whereby remaining employees were each given greater discretion in setting schedules and planning work activities, determining appropriate methods for completing tasks, and monitoring the quality of output from the job processes.

Accepted Answer

A)  vertical loading 
B)  job automation 
C)  horizontal loading 
D)  job rotation 
E)  job specification

Question 11

Joe Fiegel's strong environmental convictions resulted in his becoming an active member of GreenPeace. Joe spends a great deal of his time at sea trying to prevent hunters from killing whales in the Pacific Ocean. He believes that through his efforts, a number of endangered species may survive. Joe quit his job as a nurse and joined GreenPeace probably due to the __________ of his new job.

Accepted Answer

A)  autonomy 
B)  skill variety 
C)  task identity 
D)  task significance 
E)  feedback

Question 12

Which of the following is an example of a staff position at Holiday Inn?

Accepted Answer

A)  reservations clerk 
B)  person delivering room service food 
C)  cleaning person 
D)  cook 
E)  advertising specialist

Question 13

Although job descriptions are commonly used to describe how jobs are designed, some relevant job characteristics may not be evident from a job description.

Accepted Answer

A) True 
 B)False

Question 14

__________ refers to grouping together the set of tasks and activities that define a particular job.

Accepted Answer

A)  Job portfolio 
B)  Job structure 
C)  Job composition 
D)  Task portfolio 
E)  Job design

Question 15

Match each term with the correct statement below.
-the principle that a clear line of authority must run throughout the organization

Accepted Answer

A)  accountability 
B)  chain of command 
C)  authority 
D)  responsibility

Question 16

Programs designed to broaden job scope are referred to as

Accepted Answer

A)  job enlargement. 
B)  job enrichment. 
C)  job rotation. 
D)  employee-centered work redesign. 
E)  job identity.

Question 17

Match each term with the correct statement below.
-those organization units that are not directly involved in delivering the products and services of the organization, but provide support for line personnel

Accepted Answer

A)  chain of command 
B)  unity of command 
C)  span of control 
D)  line departments 
E)  staff departments
F) delegation

Question 18

Task significance reflects the degree to which jobholders have freedom, independence, and decision-making authority in their jobs.

Accepted Answer

A) True 
 B)False

Question 19

Match each term with the correct statement below.
-the degree to which a job contributes to the overall efforts of the organization

Accepted Answer

A)  job design 
B)  job description 
C)  skill variety 
D)  task identity 
E)  task significance
F) autonomy
G) feedback
H) job enlargement
I) job enrichment
J) job rotation
K) employee-centered work redesign
L) self-managed teams

Question 20

The degree of control given to a job holder to perform his or her job is referred to as

Accepted Answer

A)  job specification. 
B)  job description. 
C)  job significance. 
D)  job feedback. 
E)  job depth.

Exam 7: Organizing for Effectiveness and Efficiency

Match each term with the correct statement below. -the degree to which a job challenges the job holder to use various skills and abilities

The chain of command refers to the lines of formal authority within a company.

When employees have a high degree of __________ in their jobs, their success is dependent upon their own capabilities and their desire to complete the task.

Match each term with the correct statement below. -the practice of assigning individuals to a variety of job positions in some logical order

Programs designed to increase job depth are referred to as

The chain of command delineates the line of authority and responsibility that flows throughout an organization.

Normally when there is low autonomy, employees are less likely to feel accountable for the outcome of their work.

Match each term with the correct statement below. -the information provided to job holders regarding the effectiveness of their efforts

Which of the following is an example of a staff position at Holiday Inn?

Although job descriptions are commonly used to describe how jobs are designed, some relevant job characteristics may not be evident from a job description.

__________ refers to grouping together the set of tasks and activities that define a particular job.

Match each term with the correct statement below. -the principle that a clear line of authority must run throughout the organization

Programs designed to broaden job scope are referred to as

Match each term with the correct statement below. -those organization units that are not directly involved in delivering the products and services of the organization, but provide support for line personnel

Task significance reflects the degree to which jobholders have freedom, independence, and decision-making authority in their jobs.

Match each term with the correct statement below. -the degree to which a job contributes to the overall efforts of the organization

The degree of control given to a job holder to perform his or her job is referred to as