Patricia Tailor, the CEO of Coastal Software, Just Returned from a Two-Day

Multiple Choice

Patricia Tailor, the CEO of Coastal Software, just returned from a two-day management seminar. The seminar stressed that fact that it is very important for managers to set goals and define the actions necessary to achieve those goals. Patricia thought about this information in the context of management and correctly concluded that goal-setting is part of the __________ function of management.

A) directing
B) planning
C) controlling
D) leading
E) organizing