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    Medicine
  3. Study Set
    Medical Office Procedures
  4. Exam
    Exam 4: Office Communications: Phone, Scheduling, and Mail
  5. Question
    Patients Judge the Care They Receive by the Attitude of the Office
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Patients Judge the Care They Receive by the Attitude of the Office

Question 1

Question 1

Multiple Choice

Patients judge the care they receive by the attitude of the office personnel, which can be reflected by the administrative medical assistant's


A) tone of voice and choice of words.
B) accent and pronunciation.
C) sentence structure.
D) Office personnel.

Correct Answer:

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