Multiple Choice
When screening a nonmedical situation, the caller refuses to give you information over the phone. What should you do in this situation?
A) Suggest that a letter be written and marked "Personal"
B) Refuse to help the caller until the information is obtained
C) Just hang up the call because it was probably a sales call
D) Put them on hold and wait for them to hang up
Correct Answer:
Verified
Correct Answer:
Verified
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