Question 1

When direct eye contact is maintained, a level of __________ is established.

Accepted Answer

A)  Caring 
B)  Trust 
C)  Understanding 
D)  Responsibility

Question 2

The most common and efficient form of interoffice communication is ___________.

Accepted Answer

A)  Interoffice mail 
B)  Intraoffice texting 
C)  E-mail 
D)  Regular mail

Question 3

Leaning toward a person conveys _______________ in the message.

Accepted Answer

A)  Distrust 
B)  Lack of communication 
C)  A hearing disorder 
D)  Interest

Question 4

All of these items contribute to our unspoken message except:

Accepted Answer

A)  Appearance 
B)  Eye contact 
C)  Hairstyle 
D)  Facial Expression

Question 5

One of the most visible and expressive parts of the body is:

Accepted Answer

A)  Face 
B)  Nose 
C)  Shoulders 
D)  Feet

Question 6

What type of electronic technology allows one person to begin a journal-type entry at a Web site and allows others to respond?

Accepted Answer

A)  VolP 
B)  Blog 
C)  Podcast 
D)  Wiki

Question 7

The main purpose of which type of correspondence is to let the sender know as soon as possible that a request is being handled?

Accepted Answer

A)  Letters of information 
B)  Letters of acknowledgement 
C)  Follow-up letters 
D)  Interoffice memorandum

Question 8

The first page of a manuscript is called the _______________.

Accepted Answer

A)  Label page 
B)  Title page 
C)  Header page 
D)  Banner page

Question 9

When originating communication, the sender will formulate ideas he or she wants to be communicated. This process is called _______________.

Accepted Answer

A)  Endnotes 
B)  Encoding 
C)  Message 
D)  Media

Question 10

You have a patient who needs to undergo a total abdominal hysterectomy and bilateral salpingo-oophorectomy. What is the best way to explain this to the patient?

Accepted Answer

A)  "You need to undergo a TAH-BSO." 
B)  "The doctor says you need surgery." 
C)  "You will need to sign the form for the necessary surgery." 
D)  "The doctor wants you to undergo a surgery called TAH-BSO, which is the removal of your uterus, tubes, and ovaries."

Question 11

_____________________ is the careful reading and examination of a document for the sole purpose of finding and correcting errors.

Accepted Answer

A)  Editing 
B)  Correcting 
C)  Checking 
D)  Proofreading

Question 12

Mrs. Smith is handing you her charge slip and chart and you are informing her of surgery instructions. The patient is _______________ to receive the information.

Accepted Answer

A)  Not ready 
B)  Ready 
C)  Anxious 
D)  Hurried

Question 13

What role does culture play in facial expression?

Accepted Answer

A)  It has no bearing either way. 
B)  Culture does not play a role in interpreting facial expression. 
C)  Culture plays a minimal role in interpreting facial expression. 
D)  Culture plays a significant role in how the individual interprets facial expressions.

Question 14

What should always be done prior to hitting SEND on an e-mail?

Accepted Answer

A)  Copying 
B)  Saving 
C)  Proofreading 
D)  Printing

Question 15

What type of correspondence does not usually contain inside address or complimentary closings?

Accepted Answer

A)  Letters of information 
B)  Letters of acknowledgement 
C)  Follow-up letters 
D)  Interoffice memorandum

Question 16

The practice has three different locations and wants to have employees at each location participate in a telephone call without having to travel to one particular location. What type of electronic technology should they utilize?

Accepted Answer

A)  Blogs 
B)  Podcasts 
C)  Voice conferencing 
D)  Video conferencing

Question 17

The local nursing program would like to communicate face-to-face with a nursing program located 60 miles away, but they cannot travel the distance to visit. Which type of technology would be best suited for their needs?

Accepted Answer

A)  Blogs 
B)  Podcasts 
C)  Voice conferencing 
D)  Video conferencing

Question 18

Mary Beth walks into the exam room with her shoulders slumped and her head lowered. What nonverbal communication message does this convey?

Accepted Answer

A)  Friendliness 
B)  Lack of culture training 
C)  Lack of self-confidence 
D)  Outgoing personality

Question 19

Which of these should be done when preparing the title page of a traditional manuscript?

Accepted Answer

A)  Center the text horizontally 
B)  Center the text vertically 
C)  Center the text horizontally and vertically 
D)  Center the text at least 12 lines from the top

Question 20

Notes that are grouped together at the end of the report are called ___________.

Accepted Answer

A)  Footnotes 
B)  Endnotes 
C)  Headings 
D)  Titles

Exam 3: Office Communications: An Overview of Verbal and Written Communication

When direct eye contact is maintained, a level of __________ is established.

The most common and efficient form of interoffice communication is ___________.

Leaning toward a person conveys _______________ in the message.

All of these items contribute to our unspoken message except:

One of the most visible and expressive parts of the body is:

What type of electronic technology allows one person to begin a journal-type entry at a Web site and allows others to respond?

The main purpose of which type of correspondence is to let the sender know as soon as possible that a request is being handled?

The first page of a manuscript is called the _______________.

When originating communication, the sender will formulate ideas he or she wants to be communicated. This process is called _______________.

You have a patient who needs to undergo a total abdominal hysterectomy and bilateral salpingo-oophorectomy. What is the best way to explain this to the patient?

_____________________ is the careful reading and examination of a document for the sole purpose of finding and correcting errors.

Mrs. Smith is handing you her charge slip and chart and you are informing her of surgery instructions. The patient is _______________ to receive the information.

What role does culture play in facial expression?

What should always be done prior to hitting SEND on an e-mail?

What type of correspondence does not usually contain inside address or complimentary closings?

The practice has three different locations and wants to have employees at each location participate in a telephone call without having to travel to one particular location. What type of electronic technology should they utilize?

The local nursing program would like to communicate face-to-face with a nursing program located 60 miles away, but they cannot travel the distance to visit. Which type of technology would be best suited for their needs?

Mary Beth walks into the exam room with her shoulders slumped and her head lowered. What nonverbal communication message does this convey?

Which of these should be done when preparing the title page of a traditional manuscript?

Notes that are grouped together at the end of the report are called ___________.