Question 1

As a new employee needing to use complex communication technology, you should:

Accepted Answer

A)  Understand the importance between reliable communication and health care delivery. 
B)  Connect with an experienced employee who can mentor you and answer your questions. 
C)  Master the phone technology so you can become a valuable employee. 
D)  All the options.

Question 2

Which specialized form of language is appropriate at work?

Accepted Answer

A)  Slang. 
B)  Medical terminology. 
C)  Profanity. 
D)  Exaggeration.

Question 3

The main purpose of writing is to:

Accepted Answer

A)  Display your knowledge and intelligence. 
B)  Document your care and your concerns. 
C)  Communicate with your reader. 
D)  Be logical.

Question 4

The diving board approach to composing a written document is:

Accepted Answer

A)  Taking the "plunge" and start writing aimlessly and without purpose. 
B)  Using breathing techniques for writing. 
C)  Preventing revisions and editing. 
D)  Enabling you to start writing when you know what you want to convey.

Question 5

The greeting you use when you answer the phone:

Accepted Answer

A)  Will reflect how busy things are at work. 
B)  Should not include your name for privacy purposes. 
C)  Asks for the caller's name first. 
D)  Should be the same every single time.

Exam 8: Mastering Professional Communication and Being a Student

As a new employee needing to use complex communication technology, you should:

Which specialized form of language is appropriate at work?

The main purpose of writing is to:

The diving board approach to composing a written document is:

The greeting you use when you answer the phone: