Question 1

Research revealed that problem-solving groups with high trust would exchange relevant ideas and feelings more openly.

Accepted Answer

A) True 
 B)False  True

Question 2

Why do many managers not have the beliefs necessary for a win-win strategy?

Accepted Answer

Managers wishing to use the win-win approach must hold several beliefs:
a. Cooperation is better than competition.
b. The other parties involved in the conflict can be trusted.
c. Status differences between parties can be minimized in a conflict situation.
d. A mutually acceptable and desirable solution exists.

Question 3

According to a survey of American Management Association executives, managers are likely to spend about 20 percent of their time dealing with conflict.

Accepted Answer

A) True 
 B)False  True

Question 4

Add several other principles to the list in chapter 10 of communication principles that are necessary for a win-win strategy.

Accepted Answer

The answer of Add several other principles to the list...

Question 5

The accommodating conflict resolution strategy is used more in low- to medium-performance companies.

Accepted Answer

A) True 
 B)False

Exam 9: The Contingency Approach to Management Communication

Research revealed that problem-solving groups with high trust would exchange relevant ideas and feelings more openly.

Why do many managers not have the beliefs necessary for a win-win strategy?

According to a survey of American Management Association executives, managers are likely to spend about 20 percent of their time dealing with conflict.

Add several other principles to the list in chapter 10 of communication principles that are necessary for a win-win strategy.

The accommodating conflict resolution strategy is used more in low- to medium-performance companies.