Brice Corporation Suspects That Improper Information Given to Customers by Customer

Multiple Choice

Brice Corporation suspects that improper information given to customers by customer service is related to the time spent by employees in responding to customer service calls. The quality tool that would be most useful to Brice in diagnosing this relationship is:

A) Flowchart
B) Pareto chart
C) Cause-and-effect diagram
D) Scatter diagram