Multiple Choice
Quality Cost Management in phlebotomy includes the cost of (check all that apply)
A) equipment and supplies needed for specimen collection
B) recollecting specimens when results are in question
C) maintaining customer satisfaction
D) training new employees
E) All of the above
Correct Answer:

Verified
Correct Answer:
Verified
Q1: The way in which a procedure, such
Q2: The focus of Quality Assurance is on
Q3: For some specimen storage conditions, the highest
Q5: Prior to use on patients, glucometers and
Q6: Which error in quality control results occurs
Q7: This is an institution-wide concept that involves
Q8: Determining the acceptability of both outcomes and
Q9: A quality management system (QMS) monitors<br>A) organizational
Q10: Which statement is FALSE regarding Levy-Jennings charts?<br>A)
Q11: When should quality control activities be in